Your Right to ChooseYour Auto Body Shop
Don’t let your insurance company tell you where to take your car. Pennsylvania law protects your right to choose — and we’ll fight to make sure you get the repair you deserve.
Illegal steering is against Pennsylvania law.
What Is Illegal Steering?
When an insurance company insists you use their “preferred” or “recommended” repair shop, that’s called steering — and it’s against the law in Pennsylvania.
Insurance adjusters may tell you that you “have to” use their network shop, that your claim won’t be covered otherwise, or that repairs will take longer if you go elsewhere. These are pressure tactics — and none of them are true.
You have the legal right to take your vehicle to ANY licensed body shop of your choosing. Period. The insurance company must work with the shop you select.
Pennsylvania Law Protects You
Under Pennsylvania regulations, no insurer may require that repairs be made in a specific repair shop. You are free to choose your own — and your coverage cannot be reduced for doing so.
“Paul is an advocate for customers, and will go up against the insurance companies to get you the best parts, repairs, and service.
— Definis State Auto Body Customer
How Paul Definis Fights for You
With a Penn State business degree and certification as a public adjuster, Paul doesn’t just fix cars — he fights insurance companies so you don’t have to.
Certified Public Adjuster
Paul holds a certified public adjuster license, giving him the legal authority and deep knowledge to negotiate insurance claims on your behalf. He knows every tactic they use — because he's seen them all.
Same Systems the Insurers Use
We use the exact same computerized estimating systems that insurance companies use. There's no room for lowball estimates when we're working from the same data they are.
Direct Negotiation with Adjusters
Paul goes toe-to-toe with insurance adjusters, speaking their language and backing up every repair with documentation. He doesn't settle until you get what your vehicle actually needs.
Insists on Genuine OEM Parts
When your vehicle calls for genuine manufacturer parts, Paul fights to ensure that's what you get — not cheap aftermarket substitutes that compromise fit, finish, and safety.
Handles the ENTIRE Claim Process
From the first phone call to final delivery, Paul manages every detail of your insurance claim. You don't have to spend hours on hold or argue with adjusters — that's his job.
Know Your Rights
Pennsylvania law provides strong protections for consumers after an accident. Here’s what you need to know.
Choose ANY Body Shop
Pennsylvania law guarantees your right to select any licensed body shop for your repairs. No insurance company can override this.
Challenge the First Estimate
You are not obligated to accept an insurance company's initial estimate. We'll review it and negotiate for what your vehicle truly needs.
Demand OEM Parts
For newer vehicles, you're entitled to genuine manufacturer parts — not cheap aftermarket knockoffs that compromise safety and fit.
Free Towing Available
We offer free towing to our shop. There's no cost to get your vehicle to us, even if it isn't drivable after an accident.
Rental Car Assistance
We coordinate rental car arrangements during your repair so you're never left without transportation.
We Deal with ALL Insurance Companies
State Farm, Geico, Allstate, Progressive, Liberty Mutual, Nationwide, USAA, Erie, and every other insurer. No matter who you’re covered with, we’ll handle the claim and fight for the repair your vehicle deserves.